Terms of service
What the analysis is, who can order it, what it costs, when you can get a refund, and its limits.
What the analysis is
A Helixir Genomics analysis is a personal interpretation of your genomic data. A genomics scientist prepares it for informational and educational purposes.
An analysis is not a medical diagnosis, a clinical test, or a substitute for the judgment of a qualified healthcare professional. Findings of clinical consequence should be discussed with a physician.
Consent
You must be at least 18, the owner of the DNA being analyzed, and able to consent for yourself. An analysis cannot be commissioned for third parties.
Scope and price
The analysis uses whole-genome sequencing, at one flat price of $1,750. Everything is included: every area of the report is part of the price.
You order on our website and pay on a secure payment page. Your order is confirmed once the payment arrives, and we then post your cheek swab kit.
Refunds
Until we post your kit, we refund your payment in full on written request.
Your analysis starts when we post your kit. If you cancel after that, and before you post your sample to the laboratory, we keep a cancellation fee of $70 for the work already done and refund the rest.
Once you have posted your sample to the laboratory, the payment cannot be refunded, because the laboratory work begins when it arrives.
If you are not satisfied with your report, write to us. We treat every complaint personally and resolve it in good faith.
Limitations
Genomics is an evolving science. An analysis reflects the state of the evidence at the time it is written. Future research may change how a finding is interpreted.
As far as the law allows, Helixir Genomics is not liable for decisions made from an analysis without a healthcare professional's advice.
Governing law
These terms are governed by the laws of the United States and the State of California. Disputes are settled by good-faith negotiation in the first instance, and by arbitration thereafter.